Returns & Repairs
If you do not absolutely love your purchase, we are happy to facilitate an exchange or issue store credit. We only accept returns and/or exchanges for purchases made from our online store directly. We do not offer refunds at this time.
If you purchased an HBJ piece from one of our retail partners, you are subject to their store policies. Please work directly with that retailer as they are a separate business.
Exchanges and store credit requests for online purchases are permitted within 10 days of receipt. If you are gifting an item and need additional time, please contact our studio prior to ordering. Note that we extend our return policy during the winter holiday season. Sign up for the HBJ email list prior to the holidays to stay informed.
We will only accept exchanges and returns if the jewelry is unworn and in the same condition in which it was received. Please note that shipping will be deducted from the store credit and the exchange value. Store credits do not expire.
Custom and bespoke orders, items purchased during sales or promotions, rings that have been resized for your purchase (including one-of-a-kind rings that are sized with your purchase), and international orders are not available for return, exchange, credit, or refund.
Please contact our studio for a return authorization and you will receive further instructions.
Please note that when returning items, keep them in the original packaging (secured within a shipping box) and use a courier with insurance and tracking (such as USPS, UPS, or FedEx). Hannah Blount Jewelry is not liable for returns lost in the mail.
We stand behind the quality of our jewelry and are happy to provide repairs due to manufacturing issues free of charge for one year from the date of purchase from our online store. If you purchased an HBJ piece from one of our retail partners, you are subject to their store policies. Please work directly with that retailer.
Elective repairs (such as ring sizing or design errors by the customer), damage to pieces that are NOT due to a manufacturing issue (such as getting run over by a car, which has actually happened!), or repairs required after one year will be accepted on a case-by-case basis. If accepted, we will charge an additional fee.
Please contact our studio for repair authorization.
Please see our FAQ page for more information.
As of January 2018, Hannah Blount Jewelry no longer creates plated jewelry and cannot replace or repair vermeil.
Please see ourRing Sizing Guidefor more information.