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Returns and Repairs
If you don't absolutely love your purchase, we're happy to exchange your jewelry or issue store credit. Applicable for purchases within 10 days of receipt. The jewelry must be unworn and in the same condition in which it was received. Please note that shipping will not be included in the credit, and custom and bespoke orders are not returnable. Store credits do not expire. One-of-a-kind rings that have been resized for your purchase will incur a restocking fee.
Please email email@example.com for a return authorization, and you'll receive further instructions.
Please note that when returning items, keep them in the original packaging and use a courier with insurance and tracking (such as UPS or FedEx). Hannah Blount Jewelry is not liable for items lost in the mail.
For online and in-studio purchases made from Novemeber 24th to December 25th, the HBJ studio is happy to extend the return policy until January 20th (if shipping your return, returns must reach the studio by 1/20). Please email firstname.lastname@example.org for a return authorization, and you'll receive further instructions.
Hannah Blount Jewelry pieces from the Purchase with Purpose collection can be exchanged for size or metal of the same piece, but cannot be exchanged for a different piece. Purchase with Purpose collection pieces donate 30% of proceeds to their respective cause and donations are sent upon order confirmations.
The studio is able to offer repairs on HBJ pieces on case-by-case basis, depending on the nature of the repair. Repairs outside of regular wear and tear are available at cost (labor and materials). Should the piece need more extreme TLC, for example-- if you run over your piece with your car (this has actually happened), then there is only so much we can do repair-wise.
Please contact the studio at for a repair authorization and if you can, include an image of your damaged piece. Please note: all anodized pieces are limited edition and can only be repaired as long as they are in stock.
The HBJ studio can usually replace an earring if one is lost in a set, but will need the single left behind in order to match it. The cost will be 50% of the current price of the earrings, plus shipping. Please email the studio for more details.
As of January 2018, Hannah Blount Jewelry no longer creates plated pieces. We are happy to re-plate vermeil pieces for $20 *per piece* plus shipping. We send out plating orders two times a year – April 20th and October 20th. The timeline for re-plated pieces can vary from one to three months. Please contact the studio to have your piece re-plated.
Not all Hannah Blount Jewelry rings can be resized. Please contact the studio directly about your sizing inquiry. For those that can be sized, there will be a small sizing fee, plus shipping, for this service and materials. Fees are determined on a case-by-case basis. One-of-a-kind rings that have been resized for your purchase will incur a restocking fee. Please email email@example.com for more information.
The HBJ studio offers ring sizers! We want to make it as easy as possible for you to get a perfect fit for yourself or your intended. Please add a note at check out if you’re looking to confirm ring size, and the studio will include a sizer with your order for free*. If your ring purchase does indeed need to be sized, just email the studio for further instructions. Learn more by clicking here.