Domestic Shipping
We offer free domestic (U.S.) shipping on all orders over $300! Pieces will ship from our studio in New York, fully insured and with a signature requirement.
Domestic orders ship either via USPS or Fed-Ex.
- For orders between $300 and $700, we ship USPS Ground Advantage. This typically means packages will arrive 2-6 business days after departing our studio.
- For orders between $700 and $3,000, we ship USPS Priority Mail. This typically means packages will arrive 1-4 business days after departing our studio.
- For orders $3,000 and higher, we ship FedEx 2-Day. This typically means packages will arrive 2 business days after departing our studio.
- For orders higher than $5,000, we may ship FedEx Overnight, depending on the destination. This typically means packages will arrive 1 business days after departing our studio. Note that overnight shipping is not possible for some locations, including Nantucket, MA.
These shipping timelines are not guaranteed and rely heavily on shipping companies, weather, truck tires, holidays, pick-up availability, and reliable couriers.
A few things to keep in mind regarding shipping:
- We hold shipments until the entire order is ready. That means if you order a piece that has a 1-3 day production timeline and another piece with a 1-3 week production timeline, the package will ship in that 1-3 week window (with all items). Please reach out to us if you need one of your pieces sooner.
- All packages require a signature upon delivery, as required by our insurance company. Packages $3,000 or more will require an adult signature (someone over 21 years old) upon delivery.
- If the signature requirement is burdensome, please reach out to our studio and we can chat through some other options. However, one great option is to send your package to your workplace or to a friend’s home. Alternatively, we can send a package to a FedEx store or Post Office to be held for pick-up. You will just need to reach out to us prior to shipping your package so we can coordinate a pick-up location.
Production timelines and shipping timelines are different.
Production timelines indicate how long it will take us to build and box up your beautiful piece. You can find these timelines on product pages. It will say “Handmade to order: Ships in 1-3 business days" or “One-of-a-kind: Ships in 1-3 business days” under the product name. Production timelines can vary from 1-3 business days to as long as 6-8 weeks so make sure to check your product listing at the time of ordering.
Shipping timelines are established by the shipping companies and begin once we hand over your package to a mail courier.
Therefore, if you select a piece with a 1-3 business day production timeline that will ship via USPS Priority (which has a 1-4 business day timeline), then you should receive your package within 3-8 business days of ordering. Note that the timeline is counting business days.
Please contact the studio at studio@hannahblount.com to discuss other options.
However, one great option is to send your package to your workplace or to a friend’s home. Alternatively, we can send a package to a FedEx store or Post Office to be held for pick-up. You will just need to reach out to us prior to shipping your package so we can coordinate a pick-up location.
If you need to change the delivery address, then please reach out as soon as possible as we will need to update the address on our end for that order.
If the order has already shipped, then we will do our best to work with the courier to update that address. However, note that it may not be possible to reroute the package as it is entirely at the digression of the courier. Rerouting a package may also incur additional charges.
To prevent fraud, we verify identity before updating addresses.
If you miss a delivery attempt, USPS and FedEx will leave a note on your door and often make another attempt within a day or so. If you continue to miss delivery, USPS and FedEx will hold your package at their local facility. Therefore, we recommend visiting your local Post Office or FedEx store to pick-up the package in person. FYI, they will ask for your ID so don’t forget to bring one!
If you fail to pick-up your package from USPS or FedEx, then they will return the package to our studio. This timeline can vary from a few days to a few weeks. Upon receiving a package back at our studio, we will reach out to discuss another delivery attempt. Please note that we will need to charge for a second delivery attempt prior to resending the package.
Yes! But we will need to charge for a second delivery. We will reach out to coordinate a second delivery attempt once we receive the returned package.
Step One: After placing an order, you will automatically receive a confirmation email that notes your production timelines and selected shipping method.
IMPORTANT NOTE: Production timelines and shipping timelines are different. Production timelines indicate how long it will take us to build and box up your beautiful piece. Shipping timelines are established by the shipping courier and begin once we hand over your package to a mail courier. Therefore, if you select a piece with a 1-3 business day production timeline that will ship via USPS Priority (which has a 1-4 business day timeline), then you should receive your package within 3-8 business days of ordering.
Step Two: Once a shipping label is created for your order, you will receive another automatic email notifying you of the shipment and providing a tracking number.
Step Three: At delivery, the courier will ask for your signature before handing you the package. Once delivered, you will receive another automatic email from us confirming delivery.
If you do not receive a confirmation or shipping email from us, please check your spam folder. If you still cannot locate those emails, then please reach out to us directly at studio@hannahblount.com.
While always frustrating, you can take comfort that our packages are fully insured.
If the lost package included a ‘Handmade to Order’ piece (aka, pieces such as the cameo ring, rose studs, etc), then we will ship you a new piece asap. If the lost package included a ‘One-of-a-Kind’ piece (aka, our gemstone rings, necklaces, etc), then we will work together to find the best resolution.
We completely understand how frustrating this can be, especially around the holidays or a special occasion. We share your frustration!
While, overall, USPS and FedEx have proven to be reliable and consistent (that’s why we chose them!), timely delivery is not a guarantee. Packages will sometimes get lost or stolen, or they are simply delayed. And while USPS or FedEx are separate companies from Hannah Blount Jewelry, we will do everything in our power to help get your package delivered, including working with our insurance company. However, we are not liable for a late delivery.
As an FYI, delivery timelines are often longer than estimated during the holidays and incremental weather. For example, couriers often stop deliveries to zip codes within a projected hurricane path, even if the hurricane is days away. We have had deliveries stopped for cities that were not in a hurricane’s path but happen to be within a nearby region!
Please reach out to us directly at studio@hannahblount.com and we can coordinate shipping. We recommend also reviewing our Returns & Repair page for additional information.
When shipping pieces back to the studio, please use the original packaging whenever possible, including the gift box, tissue paper, and cardboard shipping box. These materials are designed to help protect your jewelry during transit.
If you no longer have the original packaging, please ship your pieces in a sturdy cardboard box with ample padding such as tissue paper, packing paper, or paper towels so nothing shifts around during shipping.
Please do not use padded envelopes or soft mailers, as they do not provide enough protection and pieces can be crushed in transit.
International Shipping
Orders placed outside of the US will ship via DHL, fully insured.
Due to certain country specific restrictions, we are only able to sell our products to a limited number of countries. For countries where we can sell and ship our products, there are often restrictions limiting the amount our international customers can spend. Our website should automatically adjust based on your country’s regulations.
Our Shopify platform collects and remits customs and broker fees, when possible, but additional fees may be due upon delivery. All international customers are responsible for paying any and all shipping costs and import/customs/broker fees associated with your order, including any additional fees incurred upon delivery.
International shipments do not always allow for a signature requirement upon delivery. However, when possible, we will select a signature requirement.
If your package is returned to us for any reason (whether you weren’t available at the time of delivery, or because the customs fee wasn’t paid, or any other reason), we will reach out to you to coordinate next steps. If we need to refund an order for any reason, you will receive a refund minus the shipping fee and any import/customs fees.
Packaging
We believe opening a piece of jewelry should feel just as special as the piece itself. Every order is carefully gift-wrapped to create a beautiful, memorable unboxing experience, whether you are treating yourself or sending a gift to someone you love.
Each piece is packaged in one of our signature jewelry boxes, ranging from rich velvet styles to ornate floral designs, chosen to complement the character of the jewelry inside. Packages often include a green velvet pouch along with information about your piece, and (when applicable) beautifully illustrated gemstone cards created by one of our collaborating artists, offering a thoughtful look into the stones and materials featured in your jewelry.
Because all orders are beautifully gift-wrapped by default, receipts are not included in the package.
If you would like to include a handwritten note with your order, simply leave your message in the “Special Instructions for HBJ” box at checkout, and we will gladly include it.