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The Custom Experience from HBJ

Hannah Blount Jewelry would be honored to bring your custom creation to life. Custom projects are a collaborative experience working hand-in-hand with Hannah and the HBJ studio team directly. Each custom project from Hannah Blount Jewelry is unique, so each experience will vary depending on the scope of the piece. We’re eager to accommodate your vision within the HBJ aesthetic.

CONSULTATION
After your initial inquiry and review of our custom process, all clients are required to fill out a custom project questionnaire. Additionally, we offer complimentary, half-hour design consultations in our Boston studio or via phone. Consultations help our studio understand your vision and help you get a better idea of the trajectory of your piece. During this meeting, we will review your custom project questionnaire, Hannah will share her initial design ideas and we will lay out any necessary steps for our collaboration. Our studio manager will also be available to help facilitate the meeting, translate industry and design terms and concepts, and provide you with your project’s timeline, payment details and other specifics.

Additional consultations are available for a fee; please contact the studio directly for inquiries.

DESIGN
After establishing the scope of your custom project, the HBJ team will determine whether your piece is an entirely custom design or a bespoke iteration of an existing HBJ piece. Bespoke options are studio-approved alterations to existing HBJ designs while custom pieces are designed from the ground up.

All custom projects are designed within the established HBJ aesthetic. It is always helpful to see visual inspiration for your project, but out of respect for all designers we will not recreate another designer’s work.

COMMUNICATION
Post-consultation, the HBJ team will be in touch with a project estimate and preliminary sketches. Upon approval, we will issue our studio’s custom project contract and an invoice for the deposit. Once the deposit is complete, the HBJ studio gets to work! Your project will typically be finished in 2-3 months. Throughout the design process, Hannah and the team may reach out for feedback, but if you don’t hear from us it’s because we’re hard at work on your custom piece! Increased communication time does affect your project timeline.

Please note: projects estimated at over $500 USD require a 50% deposit of the lower estimate; projects estimated at under $500 USD require full payment upon approval of written estimate. Project deposits are non-refundable.

GEMSTONE SOURCING
To source gemstones and diamonds, Hannah personally attends national buying shows and individual appointments with her many gemstone dealers. With that in mind, HBJ has a large library of stock in the studio. If the gemstone you desire isn’t available in our studio, Hannah will personally research and source your gemstone through established gemstone dealers online and in-person. This process requires constant communication with her industry contacts, including receiving samples in-studio and coordinating exchanges, then relaying that information to you for your approval. Understandably, this process does increase your project scope and turnaround time.

HEIRLOOM GEMSTONES
Heirloom gemstones and diamonds refer to gemstones and diamonds that are provided by you, the client – no matter their age or origin. The HBJ studio loves to give new life to heirloom gemstones – especially those of sentimental value! However, utilizing these gems often increases the project engagement and cost due to the additional work required to incorporate the heirlooms into the design. Removal of heirloom gemstones from their original settings will also factor into the scope of the project. With that in mind, we can utilize heirloom gemstones on a case-by-case basis and we are not liable for loss or any damages to your stones during the design process.

RECYCLING YOUR METAL
All HBJ metal is recycled, however we cannot melt down or use your metal for your project. We wish we could, but it is a highly complex process and we are not equipped to do this.

PROJECT COMPLETION
Upon project completion, we will reach out to you with images and finalized cost. Once approved, we will send you the final invoice and arrange pick up or shipping as necessary. We often like to share images of our favorite custom projects; please let us know if this project is a surprise. We’re happy to wait until after any surprises or special dates to post about your project.

Custom Rings: Ring sizing is not an exact science; if your ring needs to be adjusted, your first sizing is free to ensure a perfect fit. There will be a base fee to cover labor and materials for any additional sizing.

Custom Repairs: The studio will always repair HBJ jewelry to the best of our ability. Cost, if any, will be determined by the nature of the repair. Should the piece need more extreme TLC- for example, if you run over your piece with your car (this has actually happened)- there is only so much we can do.

We hope you love your custom HBJ piece! Thank you for letting us be a part of your story.